Terms & Conditions

Last updated: October 2026

By shopping at Velvetova (velvetova.com), you agree to these terms.

Products & pricing

We work hard to keep descriptions and prices accurate. If an error occurs, we may correct it and give you the option to confirm or cancel your order. Product images are representative; slight variations in color or packaging may occur. All prices are shown in USD; your bank may apply conversion fees.

Orders & payment

We reserve the right to refuse or cancel any order (for example, suspected fraud, payment failure or stock errors). Cancelled orders receive a full refund. We accept major credit/debit cards, Apple Pay and Google Pay via our secure checkout.

Shipping

Delivery times in our Shipping Policy (USA 1–4 days; UK & Europe 3–7 days) are estimates, not guarantees. Risk of loss transfers to you upon delivery.

Returns

All returns are governed by our 60-day Refund and Returns Policy, in addition to your statutory consumer rights.

Intellectual property

All store content — text, images, graphics, logos — belongs to Velvetova and is protected by applicable intellectual property laws. Unauthorized copying or use is prohibited.

Limitation of liability

To the maximum extent permitted by law, Velvetova is not liable for indirect or consequential damages arising from use of our products or site. Nothing in these terms limits liability that cannot be limited by law.

Your consumer rights

If you are a consumer in the EU, UK or USA, the mandatory consumer-protection laws of your country or state of residence continue to apply and override anything here to the contrary.